You may return your unwanted purchased items to us for any reason within 30 days of your purchase
date for an exchange or a full refund to your original payment method as
described in this
Return/Exchange Policy and as determined by Juvale (“us”). Unless otherwise indicated on
item or item packaging, products sold by Juvale are covered by the following
Applicable item(s) must be received by us within 30 days from the purchase date, with
applicable Return Merchandise Authorization (“RMA”) number.
Applicable item(s) must be in new and resaleable condition, unless reasonably determined
us that the item is not resaleable due to our negligence or item defect.
You are solely responsible for all shipping and handling costs and fees for the item(s)
unless the item is determined by us to be defective.
If the item is damaged, defective, or missing components, please contact us immediately
provide us photos of the damaged/defective item along with your RMA request.
Juvale in its sole and absolute discretion shall be the sole determiner of
item is defective or not in resaleable condition.
Please return items to:
9678 Utica Ave,
Rancho Cucamonga CA 91730
We recommend using a trackable method (at your cost) to return your items. Bright
not be responsible for items sent but not received by us.
Items must be with all tags and labels still attached.
Requests to us must include the following:
RMA number, which you can seek to obtain by contacting our Customer Service department at
The RMA number must NOT be written on the original manufacturer's
Original packaging (manufacturer's box, plastic bags, etc.);
UPC barcode. Removal of the UPC barcode voids any possibility of return/exchange;
All accessories that came with the item (antennas, remote controls, batteries, software
Manufacturer documentation (manuals, warranty cards, registration information, etc.); and
Original packing slip / print-out of order confirmation.
Juvale does NOT offer any returns or the like on any products under any manufacturer's
policy unless products Please contact the product's manufacturer directly for warranty details.
We reserve the right to refuse a refund, exchange, or similar request if it does not comply with
terms of this policy.