Can I buy Juvale items directly from this website?
Yes! You can purchase directly from our website. Juvale products are also available through our online retail partners. Shop for Juvale products on Amazon, Walmart, and Target’s websites!
Can I pick up my order in a store, instead of delivery?
We’re sorry! At this time, our products are only available for purchase online.
I received my product but it was damaged, or not what I expected. How do I return it?
We’re sorry to hear that our product did not work out for you! If you purchased an item on this website, please email firstname.lastname@example.org to initiate a return. Please include your order number so that we can find your purchase faster.
If you purchased a Juvale item from one of our retail partners, please contact the site you purchased from directly. Your return and refund will be handled by the retail partner according to their specific policies.
My order never arrived, or, the package was empty. What should I do?
We’re sorry you haven’t received your package yet or that it arrived empty. If your package is late, please check to see if the address is correct, and that you provided your apartment or house number.
Other possible reasons for a shipping delay could include severe weather conditions, or international customs procedures. We recommend waiting 48 hours from the expected arrival date to account for unexpected delays. If none of these are the reason, please email email@example.com to initiate a return or replacement, if you purchased the item on this website. f you purchased a Juvale product from one of our retail partners, the quickest way to resolve your order issue is to contact our retail partner directly. In addition to processing and shipping your order, our retail partners also take care of returns.
For inquiries on bulk orders or discount codes, please email us at firstname.lastname@example.org. Our team is happy to help you with your next purchase! Add a link to the item and the quantity you wish to purchase, and we will try to put together a discount code for you to use upon checkout.
My item is a gift, can I include a message on it?
We do not provide gift messaging or gift wrapping at this time.
Do you sell gift cards?
We do not offer gift cards at the moment.
Can I cancel or modify my order? Can I change the shipping address?
If you purchased a product from Juvale.com and need to cancel or modify your order, please please email email@example.com with the order information and we will do our best to make the change.
If you purchased a product from one of our retail partners, please contact them directly to modify your order.
How do I write a review of a product?
If you would like to write a review for a product you purchased on Juvale.com, just click the ‘Write Review’ link on the product details page for that product on Juvale.com and submit your review.
If you would like to write a review for a product you purchased at one of our online retail partners, the quickest way to write a review is to find that product on their site and click ‘Write a Review’.
How can I track my order?
Please email firstname.lastname@example.org for order tracking inquiries and include your Order Number.
What shipping options are available if I purchase directly on your website?
Shipping options will be listed on the product details page for the product you’re looking to purchase.
I still can’t find the answer to my question, what do I do?
Do you have a question about a specific product? Please email us at email@example.com and, to make things easier, include a link to the item’s page. For further questions or concerns, please feel free to contact us at firstname.lastname@example.org also.